Start with the guide
Set up your family space, invite caregivers, and build your first week.
Open getting started ↗✦ Support
We’re here to help care run a little smoother.
Find a quick answer below, or contact the SugarPlumb team when you need a hand.
Contact support
Tell us what you were trying to do, your device, and what happened.
support@sugarplumb.com ↗Sign-in help
Make sure you are using the same sign-in method you used when creating the account. If email sign-in is not working, use “Forgot password?” on the login screen. For Google or Apple sign-in, confirm the account selected is the one connected to your family space.
Invitations and family access
Family invitations should be opened by the person they were sent to. If an invitation is not visible, check spam and confirm the invited email address. A family administrator can resend or replace an invitation from family settings.
Notifications
SugarPlumb needs notification permission from your device. Check both SugarPlumb’s app settings and your phone or tablet’s system settings. Delivery can also be affected by Focus, Do Not Disturb, battery saver, or notification summary settings.
Subscriptions and restore purchases
Use the same App Store or Google Play account that made the purchase, then choose Restore Purchases from the SugarPlumb Premium screen. Web subscriptions are managed through the billing link shown in account settings. Store purchases and refunds are also subject to the applicable store’s policies.
Safety note
SugarPlumb is not an emergency service and does not monitor children or devices for urgent conditions. Contact local emergency services for immediate help and a qualified healthcare professional for medical or developmental concerns.