✦ Account deletion
You can request deletion of your SugarPlumb account.
The fastest way is inside the app, where SugarPlumb can securely confirm the account you want to remove.
Deleting the app from your device does not delete your account or cancel an active subscription.
Delete your account in SugarPlumb
- Sign in to the SugarPlumb account you want to delete.
- Open Menu, then App Settings.
- Open the Account section.
- Choose Delete My Account and follow the confirmation steps.
If you cannot sign in
Contact support@sugarplumb.com from the email address associated with the account. Include “Account deletion request” in the subject. We may need to verify account ownership before processing the request.
What deletion means
Account deletion removes or de-identifies account information and family content associated with your account, subject to limited retention needed for security, fraud prevention, legal compliance, billing records, dispute resolution, and enforcement of agreements. Information shared in a family space may also be associated with other family members’ accounts and permissions.
Subscriptions must be canceled separately
Deleting your account may not cancel an App Store or Google Play subscription. Manage or cancel store subscriptions through the subscription settings for the store account that made the purchase. Web subscriptions should be canceled through the billing controls in SugarPlumb before deletion.