Your family’s information deserves thoughtful care.

Information you provide

Depending on how your family uses SugarPlumb, you may provide:

• Account details such as name, email address, and profile information.
• Family and caregiver details, invitations, roles, and access preferences.
• Schedules, messages, notes, tasks, routines, household information, and contacts.
• Care observations such as meals, sleep, diapers, activities, behavior, screen time, growth, medicine, and optional photos.
• Subscription and purchase status. Payment details are handled by the applicable payment provider.

Information collected automatically

We may collect device and app information needed to operate, secure, diagnose, and improve SugarPlumb. This can include device identifiers, app version, platform, notification status, crash information, and product interactions.

How we use information

• Provide and synchronize your family’s shared SugarPlumb experience.
• Authenticate accounts, manage invitations, and enforce access controls.
• Deliver reminders, notifications, family recaps, and requested communications.
• Provide educational pattern summaries and Child Signals based on information your family records.
• Protect the service, prevent abuse, troubleshoot problems, and improve reliability.
• Manage subscriptions and comply with legal obligations.

Child Signals and educational content

When you use Child Signals, SugarPlumb may process the observations and related routine context you choose to provide in order to present bounded, educational possibilities and practical next steps. Child Signals does not diagnose and is not a substitute for professional medical advice or emergency services.

Optional AI personalization

Child Signals works without any AI processing. The underlying interpretation — the possibilities, the confidence framing, and the evidence links — is produced by SugarPlumb from the information your family recorded.

You may separately turn on optional AI wording personalization, which makes the same result read more naturally for your situation. It is off until you enable it, and you can turn it off at any time from the same control.

• What is sent when it is on. The description you wrote, the child’s age, the cues you selected, and a summarized version of the relevant care context are sent to Google as the AI provider.
• What is not sent. The child’s name, your family identifier, and your account identifier are not included.
• What it can change. AI may adjust wording only. It cannot introduce a possibility that SugarPlumb did not already determine from your family’s own records.

Exporting your family’s data

You can request a machine-readable export of your family’s SugarPlumb data from within the app. The export is generated for your family space and delivered as a single file you can save or share yourself. Exporting does not delete anything; see the account deletion guide if you want your information removed.

How information is shared

We may share information in these limited circumstances:

• Within your family space. People invited to the same family may see information according to their role and access.
• With service providers. Vendors may process information to provide hosting, authentication, notifications, payments, analytics, or other essential operations.
• For legal and safety reasons. We may disclose information when required by law or reasonably necessary to protect rights, safety, and service integrity.
• In a business transition. Information may transfer as part of a merger, financing, acquisition, or sale, subject to applicable law.

Retention and security

We retain information for as long as needed to provide SugarPlumb, meet legal obligations, resolve disputes, and protect the service. We use administrative, technical, and organizational safeguards, but no system can guarantee absolute security.

Your choices

You can review and update much of your family information in the app. You can control notifications through app and device settings, leave a family space where available, and request account deletion. See our account deletion guide.

• Turn optional AI personalization on or off whenever you use Child Signals.
• Export your family’s data from the app at any time.
• Adjust caregiver roles and access, or remove someone from your family space.
• Manage notification preferences in app and device settings.

Children’s privacy

SugarPlumb is an adult-directed family coordination service and is not intended for use by children. Adults are responsible for the information they add about children and for inviting only trusted caregivers with a legitimate need for access.

Changes and questions

We may update this policy as SugarPlumb evolves. We will post the revised date here and provide additional notice when appropriate. For privacy questions, visit SugarPlumb Support.