Your family’s information deserves thoughtful care.

Information you provide

Depending on how your family uses SugarPlumb, you may provide:

• Account details such as name, email address, and profile information.
• Family and caregiver details, invitations, roles, and access preferences.
• Schedules, messages, notes, tasks, routines, household information, and contacts.
• Care observations such as meals, sleep, diapers, activities, behavior, screen time, growth, medicine, and optional photos.
• Subscription and purchase status. Payment details are handled by the applicable payment provider.

Information collected automatically

We may collect device and app information needed to operate, secure, diagnose, and improve SugarPlumb. This can include device identifiers, app version, platform, notification status, crash information, and product interactions.

How we use information

• Provide and synchronize your family’s shared SugarPlumb experience.
• Authenticate accounts, manage invitations, and enforce access controls.
• Deliver reminders, notifications, family recaps, and requested communications.
• Provide educational pattern summaries and Child Signals based on information your family records.
• Protect the service, prevent abuse, troubleshoot problems, and improve reliability.
• Manage subscriptions and comply with legal obligations.

Child Signals and educational content

When you use Child Signals, SugarPlumb may process the observations and related routine context you choose to provide in order to present bounded, educational possibilities and practical next steps. Child Signals does not diagnose and is not a substitute for professional medical advice or emergency services.

How information is shared

We may share information in these limited circumstances:

• Within your family space. People invited to the same family may see information according to their role and access.
• With service providers. Vendors may process information to provide hosting, authentication, notifications, payments, analytics, or other essential operations.
• For legal and safety reasons. We may disclose information when required by law or reasonably necessary to protect rights, safety, and service integrity.
• In a business transition. Information may transfer as part of a merger, financing, acquisition, or sale, subject to applicable law.

Retention and security

We retain information for as long as needed to provide SugarPlumb, meet legal obligations, resolve disputes, and protect the service. We use administrative, technical, and organizational safeguards, but no system can guarantee absolute security.

Your choices

You can review and update much of your family information in the app. You can control notifications through app and device settings, leave a family space where available, and request account deletion. See our account deletion guide.

Children’s privacy

SugarPlumb is an adult-directed family coordination service and is not intended for use by children. Adults are responsible for the information they add about children and for inviting only trusted caregivers with a legitimate need for access.

Changes and questions

We may update this policy as SugarPlumb evolves. We will post the revised date here and provide additional notice when appropriate. For privacy questions, visit SugarPlumb Support.